Calgary Transit Access 2023 - 2024 Holiday Hours

As CPLF is working closely with Calgary Transit Access, we're here to share all their important updates, helping you to easily navigate the city of Calgary this holiday season.

Picture of Published December 11, 2023

Published December 11, 2023

Holiday Hours for Winter 2023-24

The holiday season is upon us, and with it comes some adjustments to Calgary Transit Access services. Regular trips will be paused from December 23 to January 7, 2024. To ensure continuity for regular trips during this period, customers can check off the “Preserve service during holidays” option when booking or modifying a trip online. Customer service, advance booking, and eligibility phone lines will be closed on the specified holidays:

  • Christmas Day (Monday, Dec 25)
  • Boxing Day (Tuesday, Dec 26)
  • New Year’s Day (Monday, Jan 1)
  • Family Day (Monday, Feb 19)

Be Ready for Your Pickup

There are a few tips that can make your pickup process quick and easy. If needed, seek help from loved ones or neighbours to make sure your sidewalk and driveway are clear of snow and ice. Also consider leaving an outside light on when its dark outside to help the driver locate your address number quickly and easily. If you live in a house with a separate entrance, wait inside near a window or door where the driver can see you. In buildings with a common entrance, wait in the lobby near the doors for the driver. Lastly, as you venture out for your trip, remember to dress warmly: wear a winter coat, toque, gloves, and warm boots for a safe and comfortable journey!

Stay Informed with Notification Calls

Same-day CTA notification calls are now available to get updates on the arrival time of your vehicle. These calls are linked to your phone number, per your customer file. Manage your phone number through Profile Settings on the online Trip Booking Tool or by calling 403-537-7777, option 5. 

Happy Holidays!

CPLF is committed to always keeping our supported individuals informed about Calgary Transit Access updates and sharing tips for being prepared for pick-ups to make this winter season a smooth and enjoyable one for everyone. Stay safe and warm!

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